Returns & Refunds
At Lapistachio, we want you to shop with confidence. We offer a 7-day return and exchange window on most products, subject to the conditions outlined below.
7-Day Return & Exchange Eligibility
You may request a return or exchange within 7 days from the date of delivery, provided that:
- The product is unused, unwashed, and in its original condition
- Original tags, packaging, and invoice are intact
- The return or exchange request is raised within the 7-day window
- Requests raised after 7 days from delivery will not be accepted.
Non-Returnable Products
Certain items or dresses may be marked as non-returnable.
- Such items will be clearly mentioned on the product description page at the time of purchase
- Orders placed for non-returnable products will not be eligible for return or exchange unless the item arrives damaged or defective
We encourage customers to review product descriptions carefully before placing an order.
Exclusive & Unique Designs
Some Lapistachio products are created as exclusive or uniquely designed pieces, including select styles available as one piece per design per size.
Unless specifically marked as non-returnable on the product page, these items are eligible for return or exchange within the 7-day period, subject to quality inspection.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect:
- Please notify us within 48 hours of delivery
- Share clear photos or videos showing the issue
Such cases are eligible for return, exchange, or refund, as applicable.
How to Raise a Return or Exchange Request
You may raise a return or exchange request using either of the following methods:
- Through your order list on the Lapistachio website (where available), or
- By emailing us at support@lapistachio.com with your order number and reason for return
Our team will review your request and respond within 2 business days.
Pickup & Return Process
- Once approved, we will arrange a pickup or provide return instructions
- Products must be packed securely to avoid damage during transit
- Returns sent without prior approval may not be accepted
Refund Process
- Refunds are initiated only after the returned item passes quality inspection
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable, unless the return is due to our error
Please note that banks and payment providers may take additional time to reflect the refund.
Exchanges
- Exchanges are subject to product availability
- If the replacement item is unavailable, a refund or store credit may be offered
- Only one exchange per order is permitted
Order Cancellations
- Orders can be cancelled before dispatch
- Once shipped, orders cannot be cancelled
- For cancellation requests, please contact support@lapistachio.com immediately
Items Not Eligible for Return or Exchange
The following are not eligible unless damaged or defective:
- Products showing signs of use, washing, or alteration
- Items without original tags or packaging
- Gift cards (if applicable)
- Products clearly marked as non-returnable on the product page
Contact Us
For any questions related to returns, exchanges, or refunds, please contact:
Email: support@lapistachio.com
Contact: +91 9900079719